need some help with printer (no replies)

ok here is the basics:

sumpod basic printer
ramps 1.4
sprinter firmware
ponterface

the problem is that the z axis only moves down, and the x and y axis do not move at all, they do however make some noise when commanded to move, but only in one direction. I am new to this printer thing but have been in the cnc field for 8 years. any help would be appreciated.

thanks,
Jeremy